Quality & Management Teams Update

Our Quality & Management teams got together for an ISO Global Standards meetings yesterday.
Of course, our primary focus was towards our current quality systems in place, and if they remain the most efficient, whether they need adjustment or support, and whether our current resources remain sufficient to meet our and our client’s expectations.

One particularly pleasing element was reviewing the feedback from customers who had hired our equipment, experienced our supporting service, and subsequently taken the time inform us of their experience at the conclusion of their projects. This is, after all, one of the most valuable KPI’s we can utilise to gauge our performance.
We are very pleased to note that 96% of our clients scored us as ‘very good’ or ‘excellent’, but we are aiming higher, and believe there is still opportunity for improvement. Service is everything for us, it has been since day one and this key element for which we are known, will remain at the top of our agenda, always!